296 Privacy Policy & User Data Protection
This Privacy Policy explains how the 296 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy at every stage of your experience on this platform. By registering for or using 296's services, you agree to the data protection practices described in this document. Please read it carefully before providing us with any personal information.
Effective date: 1 January 2026. This policy will be updated from time to time.
Information We Collect
The 296 platform collects several categories of information from users to ensure our services run smoothly, securely, and relevantly. All information is collected transparently and only for the purposes stated in this policy. Users have the right to know what information is collected and how 296 uses it.
Personal Account Information
- The full name, date of birth, and phone number registered when the account was created.
- The email address used as your primary account identifier.
- A copy of your identity document requested during the identity verification process.
- Malaysian residential address provided during registration or account verification.
Device & Browser Information
- Device type, operating system, and browser version used to access the 296 platform.
- IP addresses logged for security purposes and detection of suspicious activity.
- General location data based on IP address to verify that users are in Malaysia.
- Session activity logs including login times, session duration, and pages visited.
Financial & Payment Information
- Payment method details used for deposits in Malaysian Ringgit (MYR).
- Deposit and withdrawal transaction records, including amounts, dates, and processing status.
- Bank account or e-wallet details used, stored in encrypted format.
- 296 does not store full credit card numbers — sensitive data is handled by certified third-party payment processors.
Usage & Behavioural Data
- Games played, session duration, and aggregated betting patterns used to improve the user experience.
- Feedback, complaints, and communications submitted to the 296 support team.
- Account settings and language preferences selected by the user.
- Data on interactions with campaigns or promotions displayed within the platform.
How We Use Your Information
Information collected by 296 is used exclusively for purposes related to platform operations and enhancing user experience. We do not use your personal data for third-party commercial purposes without your prior consent. The following are the primary purposes for which 296 uses the information it collects:
- Processing account registration, identity verification, and user account management securely.
- Processing deposits and withdrawals in Malaysian Ringgit (MYR) accurately and promptly.
- Detecting and preventing fraud, money laundering, and unauthorised access to the platform.
- Personalising content and game recommendations based on your stated preferences.
- Sends users important notifications related to their account, transactions, and policy updates.
- Complying with applicable laws and regulations in Malaysia, including the Personal Data Protection Act.
- Improving the platform's technical performance based on aggregated, anonymised usage data.
Cookies & Tracking Technologies
The 296 platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit the 296 platform. You can manage your cookie settings through your browser at any time, though please note that disabling certain cookies may affect the functionality of some platform features.
Required for core platform operations such as maintaining login sessions, storing language preferences, and ensuring account security. These cookies cannot be disabled without affecting platform functionality.
Used to understand how users interact with the platform, the most frequently visited pages, and average session duration. This data is collected anonymously and used solely for improving the 296 platform.
This allows the 296 platform to remember your preferences and settings for a more personalised experience. These cookies are optional and can be disabled through your browser settings without affecting the platform's core functionality.
Data Security & Information Sharing
Technical Security Measures
296 employs multiple layers of technical protection to keep user personal data secure and inaccessible to unauthorised parties. All data transmitted between user devices and 296 servers is protected by 256-bit SSL encryption — the same industry standard used by major financial institutions and banks. Our servers are safeguarded by layered firewalls and intrusion detection systems that operate around the clock.
Third-Party Sharing
296 does not sell, rent, or trade users' personal information to third parties for marketing purposes. Personal information may only be shared in the following limited circumstances: with certified payment processors to facilitate MYR transactions, with licensed game providers to maintain game integrity, and with Malaysian statutory authorities when required by law. All third parties that receive user data are bound by strict confidentiality agreements and must adhere to data protection standards equivalent to those of 296.
Your Rights as a User
As a 296 platform user in Malaysia, you have specific rights over your personal data protected under the Personal Data Protection Act Malaysia. 296 respects these rights and makes them easy to exercise through clear, accessible channels.
You have the right to request a copy of the personal information we hold about you at any time. Access requests can be submitted via email to our support team and will be processed within 14 business days.
If you find that the personal information we hold is inaccurate or out of date, you have the right to request a correction. Updates can be made through your account settings or by contacting the 296 support team directly.
You may request the deletion of your account and personal data, subject to applicable legal record-keeping requirements. Certain data may need to be retained for a specified period to comply with legal obligations in Malaysia.
Policy Amendments & How to Contact Us
Updates to This Policy
296 reserves the right to amend this Privacy Policy at any time to reflect changes in operational practices, legal requirements, or service improvements. Users will be notified of any significant amendments via in-platform notifications or registered email at least seven days before the changes take effect. Continued use of the 296 platform after the effective date constitutes acceptance of the updated policy. The latest version of this Privacy Policy is always accessible on this page for your reference.
Contact Our Support Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how 296 handles your personal data, please reach out to us through the channels below. Our team will endeavour to respond to every enquiry within a reasonable timeframe and provide clear, satisfactory explanations. You may also visit our FAQ page for quick answers to the most frequently asked questions about privacy and account security.
Support Email: [email protected]
Your Privacy, Our Priority
At 296, protecting your personal data is more than a legal obligation — it is part of our commitment to building lasting trust with every user in Malaysia. Whether you are ready to explore our platform or would like to learn more before signing up, we are here to guide you every step of the way.
Register Now Read Our FAQ